Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days of receipt. Orders are not shipped on weekends or holidays. As soon as your order has been shipped, you'll receive a shipping confirmation via email that includes tracking information.
Shipping Costs
Shipping costs are automatically calculated and displayed during checkout.
Delivery Times
Germany:
- Delivery time is usually 2–5 business days.
Europe:
- Delivery time is usually 5–10 business days.
International Orders:
- Delivery times may vary depending on the destination country and can range from 7 to 21 business days.
Please note that customs clearance or local shipping carriers may cause additional delays.
Customs Duties and Taxes
Any customs duties, import taxes, or additional costs that may apply are the responsibility of the customer.
Address Information
Please check your shipping address carefully before completing your order. MYVITORA is not responsible for any delays or losses resulting from incorrect address information.
Damaged or Lost Shipments
If your order arrives damaged or is lost, please contact us within 7 days of delivery at:
info@myvitora.com
Please send us your order number and, if applicable, photos of the damaged shipment.
Shipping Delays
Once your order has been handed over to the shipping provider, we cannot guarantee exact delivery times. However, we're happy to help you track your shipment.
Shipment Tracking
Once your order has been shipped, you'll automatically receive a tracking number via email so you can track your shipment at any time.